1. Home
  2. FAQ
Help Center

Find answers to all your questions right here

Any question about Bajilo — from registration and payments to bonuses and security. All answers in Bengali.

Registration Payment Bonus Security Betting Account
48+
FAQ
7
Category
24/7
Live Support
In Bengali
Full Support

Registration

To register, you'll need: an active Bangladeshi mobile number (a Mobile Pay/Nagad/Rocket number works great), your full name, date of birth, and a strong password. You must be 18 years of age or older.

Registration is completely free and takes just 2 minutes.

No. Each person may only hold one account on Bajilo. Any attempt to create multiple accounts from the same device or mobile number will result in all associated accounts being permanently banned and balances may be forfeited.

No, email verification is not required on Bajilo. Registration is completed via mobile OTP. However, KYC verification may be needed for larger withdrawal amounts.

There is an optional "Referral Code" field in the second step of the registration form. If a friend gave you a code, enter it there. Referral codes cannot be added after registration is complete.

Some details can be updated after registration. However, changes to your name or date of birth require KYC verification. If you run into any issues, reach out to us at support@bajilo.ws.

Yes. Registration on Bajilo is strictly for users aged 18 and above. We have a zero-tolerance policy on underage registration — any such account, once identified, will be permanently closed.

Currently, an active Bangladeshi mobile number is required to register on Bajilo — it's needed for OTP verification. An email registration option may be introduced in the future.

Login & Access

Click the "Forgot Password?" button on the login page. An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password. The whole process takes under 2 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. OTP login is not available during this period. The account will unlock automatically after 30 minutes.

No. For security reasons, only one active session is allowed per account. Logging in on a new device will automatically end your previous session.

Each OTP is valid for 120 seconds (2 minutes) after it is sent. If unused within that window, it expires and you'll need to request a new one.

If your old number is no longer active and you can't receive OTPs, contact us at support@bajilo.ws. Account transfer to a new number is possible through KYC verification.

Sessions expire automatically after 30 minutes of inactivity. Your session stays active while you're using the platform. For your security, please log out when you're done.

Payments & Withdrawals

Bajilo currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. Mobile banking is the fastest and most secure payment method available.

The minimum deposit at Bajilo is just ৳200. To claim the welcome bonus, your first deposit must also be at least ৳200.

Deposits via Mobile Pay, Nagad, or Rocket are usually credited within 1–5 minutes. If there is a delay, contact us at support@bajilo.ws with your transaction ID.

Withdrawals are typically processed to your mobile banking account within 15–30 minutes. During peak times it may take a little longer, but if it has been more than 24 hours, please contact us.

The minimum withdrawal amount is ৳500. Daily withdrawal limits vary by account level — VIP members enjoy higher limits. Contact support for more details.

Bajilo does not charge any fees on deposits. However, your mobile banking operator may deduct their own transaction fee — this is subject to the operator's own terms.

Please verify your number before submitting a withdrawal request. Once the process begins, it may be difficult to cancel. Contact us immediately at support@bajilo.ws — we'll do our best to help.

Withdrawals below a certain threshold can be processed without KYC. For amounts above that limit, identity verification via your National ID will be required — this is for your security.

Bonuses & Promotions

Your first deposit after registration automatically earns a 100% bonus — no application needed. Simply deposit a minimum of ৳200 to activate it, with a maximum bonus of ৳5,000.

An 8x wagering requirement must be met before bonus funds can be withdrawn. Valid for 30 days.

A wagering requirement means you must place bets totalling a set multiple of your bonus amount. For example, if you receive a ৳1,000 bonus with an 8x requirement, you need to wager ৳8,000 before the bonus becomes withdrawable.

You earn points every day you log in. Log in 7 days in a row to receive a special weekly bonus. Points can be used for cash, free spins, or tournament entries.

Any unused bonus balance will be forfeited once the bonus period ends (typically 30 days). Make sure to complete your wagering requirements within the allotted time.

Active members are eligible for weekly cashback offers. Cashback rates and terms can be found on the Promotions page View details. VIP members receive higher cashback rates.

You'll receive a referral bonus once your referred friend registers and makes their first deposit. The bonus amount Promotions page View details. You can find your referral code in your profile.

You can play most games using your bonus balance. However, certain games or bet types may not count toward wagering requirements. See the full list Terms & Conditions page View.

Betting & Games

Bajilo offers cricket and Sports Betting, Live Casino (roulette, blackjack, baccarat), slots, lottery, and scratch cards — all fully playable on mobile.

Yes. Bajilo offers in-play (live) betting on cricket, football, and more. Odds update in real time while the match is in progress. Log in and head to the betting section to get started.

The minimum bet is ৳10 for most games and ৳20 for Sports Betting. Maximum bet limits vary by game and account type.

Yes. All bets on officially cancelled or abandoned matches are voided and the staked amount is automatically refunded.

Once a bet is confirmed, it generally cannot be cancelled. However, some games offer a "Cash Out" feature that lets you lock in a partial win before the match ends.

New Games page You can find all the latest additions there. Also visit the Latest Promotions page, you'll also find special offers on new games.

Security

Yes. All data is stored with AES-256 encryption and every transaction is secured with an SSL certificate. Bajilo never shares your information with third parties. Learn more in our Privacy Policy Read more.

Never. No Bajilo staff member will ever ask for your password or OTP by phone, SMS, or message. If you receive such a request, it is a scam — report it to support@bajilo.ws.

Change your password immediately and notify us at support@bajilo.ws. We will temporarily lock your account and investigate. For your security, change your password regularly.

Yes. Bajilo offers OTP-based two-step verification. Enable it from your profile settings. Logins from unrecognized devices will automatically prompt OTP verification.

Bajilo operates under an international gaming license. For our operating policies and license details About Us page.

Always verify the address bar shows bajilo.ws. Type the URL directly into your browser rather than clicking any links. If you come across a suspicious link or page, close it immediately.

Email support@bajilo.ws with full details, including screenshots and transaction information. Our security team will act promptly. For urgent matters, contact us via live chat.

Account Management

To close your account, submit a request to support@bajilo.ws. Please withdraw your balance beforehand. If you wish to self-exclude Responsible Gaming page View details.

Verification is not required for general use. However, KYC verification will be needed for large withdrawals or account-related issues — this is in place to protect our members.

You can move up the VIP tiers by earning points through regular play and deposits. VIP members enjoy higher bonuses, faster withdrawals, and a dedicated account manager.

Yes. You can enable or disable SMS and email notifications from your Profile Settings. If Self-Exclusion is active, all promotional messages will be turned off automatically.

After logging in, go to "Transaction History" to view full details of all your deposits, withdrawals, and bets. History is available for up to the last 90 days.

Bajilo's mobile-friendly website works fully on all smartphones. For information on the dedicated app On the Platform page View.

For urgent matters, Live Chat is the fastest option. For less time-sensitive issues, email support@bajilo.ws — you'll typically receive a reply within 2 hours. Support is available in both Bengali and English.

Didn't find your answer?

Live Chat

Average response time: 2–5 minutes. Support is available in Bengali.

Email Support

Support@bajilo.ws

Quick links

Support response times

Live Chat2–5 minutes
Email< 2 hours
Complex Complaints24 Hours
24/7 Active Support
Why Bajilo

How to get support on Bajilo

We believe getting answers to your questions is your right

Fully in English

All FAQs, support, and guides are available in Bangla — built with Bangladeshi users in mind.

Instant Answers

Most questions are answered right here in the FAQ. For Live Chat, expect a response within 2–5 minutes.

Smart Search

Type your question to instantly find relevant answers. You can also filter by category.

24/7 Support

Help is available any time, day or night. Someone is always on Live Chat — even at 2 a.m.

Trusted Information

All FAQ content is based on Bajilo's official policies and is updated regularly.

Judgment-free support

Ask us anything — big or small. Our support team is always here to help, and we treat every question with respect.

About this FAQ

How to use this FAQ page

The Bajilo FAQ page is designed to answer the most common questions from Bangladesh's gaming community. It covers registration, login, payments, bonuses, betting, security, and account management — with detailed answers to over 48 questions.

Use the search bar at the top of the page — type your question and relevant answers will appear automatically. You can also browse by category using the tabs. Popular questions are tagged with a "Popular" label.

If you can't find the answer here, you have a couple of options: chat with us directly via Live Chat, or email us at support@bajilo.ws. Our team is available in Bengali around the clock.

This FAQ is updated regularly. If you have a new question or suggestion, let our support team know and we'll add it.

New Member

Not on Bajilo yet?

Register for free — takes just 2 minutes. Get a 100% welcome bonus on your first deposit, up to ৳5,000.

Free Registration Log In

⚠️ For users aged 18 and above only.

বাংলা